CHARGEBACK POLICY

Since all products and services sold on jadekiser.com fall into the category of digital products, chargebacks and disputes are strictly prohibited. Unauthorized chargebacks may result in permanent restriction from purchasing any future products or services from
jadekiser.com. If you believe you were charged incorrectly or have encountered an issue with your purchase, we encourage you to contact us first at [email protected] so we can resolve the matter directly.

Many common issues, such as file access problems or download errors, can be easily resolved with our support team’s assistance.

Filing a chargeback without first attempting to resolve the issue with us is considered a violation of our terms. Fraudulent chargebacks or disputes filed without valid justification may lead to legal action and recovery of funds, including associated processing fees. Additionally, any customer who initiates a chargeback without cause may be permanently banned from accessing future products and services.

We take fraud prevention seriously. Customers attempting to dispute a legitimate purchase for digital goods they have received and accessed may be reported to relevant financial institutions. We reserve the right to provide proof of purchase and access logs to payment processors in response to unjustified chargebacks. In cases where a chargeback is filed for a legitimate transaction,
jadekiser.com will dispute the claim with evidence, including download logs, timestamps, and communication records. Customers found to be abusing chargebacks may be flagged, and their payment accounts may be restricted by payment providers.

By making a purchase on jadekiser.com, you agree to abide by this chargeback policy and understand that filing a chargeback for a valid digital purchase may result in restricted access to our services, legal proceedings, and potential recovery of costs associated with the dispute process. For any payment concerns, please contact us at [email protected] before disputing a charge with your bank or payment provider.